Return Policy

Return Policy

Effective Date: [20 June 2025]
Platform Name: Tvarit
Business Type: Quick Commerce Multi-Vendor Platform
Applies To: All purchases made on the Tvarit platform

1. Overview

Tvarit is committed to delivering high-quality electronics from trusted sellers. If you're not fully satisfied with your purchase, you may be eligible to return it under the conditions outlined below.

2. Eligibility for Returns

A product is eligible for return if:

  • It is defective, damaged, or not as described

  • It was delivered with missing accessories or components

  • You received the wrong product/model/variant

Products must be:

  • Returned in original packaging with all tags, manuals, and accessories

  • In unused condition, unless it was found to be defective after opening....

3. Return Window

Product Category Return Window
Mobile Phones 7 days
Laptops & Tablets 7 days
Smart Devices / Wearables 7 days
Home Appliances / Gadgets 7 days
Accessories  7 days

Return window starts from the date of delivery.

4. Non-Returnable Items

The following cannot be returned unless faulty or damaged on arrival:

  • Products with tampered or missing serial numbers

5. Return Process

  1. Initiate Request: Go to My Orders → Request Return

  2. Upload Photos: Attach clear images showing the issue

  3. Approval & Pickup: If approved, Tvarit will arrange a free reverse pickup

  4. Inspection & Refund: Once inspected, refund/replacement will be initiated

6. Refund Options

  • Refunds will be credited to your   original payment method within 5 to 7 business days.

  • Processing time:

    • UPI/Card: 5–7 working days

    • Bank Transfer: 5–7 working days

    • Wallet/Credits: 24 hours

7. Replacement Policy

  • Replacements are subject to stock availability

  • If replacement isn’t available, a full refund will be issued

8. Damaged or Missing Products

If your product is:

  • Damaged on delivery: Report within 24 hours

  • Missing components: Report within 24 hours

  • Provide unboxing video/photos when available

  • Your order will replace and exchange will deliver within 10 days 

9. Responsibility & Exceptions

  • Tvarit reserves the right to reject return requests if:

    • The issue reported is not valid

    • The item shows signs of misuse or physical damage not caused during delivery

  • Seller decisions are subject to platform verification and quality checks

10. Customer Support

Need help?
Helpline: 9099500957
Email: support@tvarit.com
Support Hours: 10 AM – 6 PM, All days (except public holidays)